Returns, refunds, and store credit

Returns

Please take the time to read the following information carefully

We accept the return of almost everything we sell. Providing your item is unwashed, unused or unworn, and in the same condition as when you received it, you're welcome to return it for a full refund or for store credit, up to 90 days from the date that you placed the order.

What can't be returned? 

We can't accept returns for items bought outside that 90-day window. For obvious reasons, we also can't accept the return of monogrammed items, liquids, candles, soaps, or sealed items.

If I make a return will I be refunded the tax and duties?

Unfortunately, we are unable to refund your original shipping costs, taxes and fees. As Piglet covers the cost of import taxes and duties for US orders, these charges are not refundable. Refunds will be issued for the product price only

How does it work?

For customers based in the US, sending back your items is free with Swap Returns. You just need to click on the link below, follow the simple instructions and then head to a USPS drop off point.

To look up your closest drop-off location, you can enter your ZIP code here.

Click here to REGISTER YOUR RETURN

Unfortunately we're not currently able to offer free returns to customers outside of the US. However, we would encourage all returns to be registered via our portal where you can also benefit from preferential delivery rates. If for any reason you choose not to register your return, you'll need to mail it to:

Returns Address:
Piglet c/o Torque 
California Drive
Castleford
WF10 5QH
UK

Please bear in mind that any returns not registered through the portal will take longer to be processed and refunded.

Refunds and Store Credit

Refunds

Once your return item(s) has been received, we’ll get it checked and make sure the refund is processed within 24 hours. 

The time it will then take for the funds to reach you will depend on your payment method and the bank/card provider you used. PayPal refunds can arrive within minutes, whilst most banks and credit cards take between 1 and 5 business days to process a refund.

Store credit

Once your return item(s) has been received, we’ll get it checked and make sure your store credit code is emailed to you within 24 hours.