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Frequently Asked Questions

Contact


Drop us a line any time at: team.usa@pigletinbed.com

We will always reply within 24 hours but usually much sooner!


There's nothing that makes us happier than seeing your photos, comments and feedback!

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About our products


As well as being exceptionally soft, linen's natural long fibres help to regulate your body temperature as you sleep with its breathability and high moisture absorbency. It's also perfectly weighted which helps to ease you into a wonderful deep sleep.

Linen is perfect for every season - fresh in the summer and warm in the winter. Another great quality of linen bedding is that it gets softer and softer with wear.

The production of linen is very sustainable as every part of the flax plant can be used. It is a rotation crop, farmed naturally in small batches.

Additional information can be found on www.mastersoflinen.com If you're interested in finding out more.


Our linens are sourced in France and sewn in China. We then package and ship your orders from our fulfillment center in Illinois.


There Is a common misconception that linen Is a tricky fabric to care for but It Is actually very durable and low maintenance.

Linen Is a natural fabric that becomes softer and more absorbent with use (which is why we are such big fans) and Is a breeze to care for. Here are a few pointers to help you make your linens last.

Washing:

Linen can be machine washed as well as hand washed. Dry cleaning is not recommended, however.

  • Wash on a warm gentle cycle. A 40 degree wash is perfect for removing dirt and natural body oils, dissolving washing detergent as well as being eco-friendly.
  • An extra rinse will ensure that any powder residue Is removed as this can deteriorate linen fibres affecting their longevity.
  • Use a mild detergent and skip the fabric softener. Linen softens dramatically over time so no need to add softener.

Drying:

Air drying Is best but can leave your bedding feeling a touch stiff at first. To remedy this, we recommend a combination of line and machine drying. Stick your bedding In to the dryer for 10 minutes to soften, then hang on the line or spread flat whilst still damp to allow gravity to get rid of wrinkles.

Please note that linen dries faster than cotton so adjust tumble drier times accordingly to avoid scorching.

Ironing:

At Piglet we love the effortless, elegant texture of natural linen, however, they can be ironed whilst damp with a medium-hot iron, or steamed.

Stain Removal:

We strongly advise trying to tackle any stains as soon as possible by sprinkling with baking soda and adding a few drops of vinegar then blotting (not scrubbing). Bleaching Is not recommended as It breaks down fabric fibres.

Storage:

We recommend storing your bedding in your Piglet linen bag when not in use to prolong longevity.


You can order swatches of as many of our fabrics as you like here.


Here are the measurements for all our bedding products, in centimeters and in inches:

Type Item Size
Pillowcases Queen Pillowcases 20" x 30"

King Pillowcases 20" x 40"

Square Pillowcases 26" x 26"
Twin Twin Duvet Cover 68" x 90" 

Twin Flat Sheet 66" x 96" 

Twin Fitted Sheet 39" x 75" x 15"
Full Size
Full Size Duvet Cover 90" x 90"

Full Size Flat Sheet 81" x 96" 

Full Size Fitted Sheet 54" x 75" x 15" 
Queen Size Queen Size Duvet Cover 90" x 90"

Queen Size Flat Sheet 92" x 102" 

Queen Size Fitted Sheet 60" x 80" x 16" 
King Size King Size Duvet Cover 104" x 90"

King Size Flat Sheet 102" x 108"

King Size Fitted Sheet 76" x 80" x 16" 
Cal King Fitted Sheet 72" x 84" x 16"

We offer our pyjamas in the following women's sizes:

  • Extra Small: 2-4
  • Small: 4-6
  • Medium: 8-10
  • Large: 12-14
  • Extra Large: 14-16

Our pyjamas are designed to have a relaxed oversized look.

Here are our women's sizes in centimetres and in inches:

Here are our men's sizes in centimetres and in inches:

Pajama Shirt Trousers
Chest Sleeve Inside Leg Leg Width
cm inches cm inches cm inches cm inches
Extra Small 102 40 46 18 71 28 66 26
Small 112 44 46 18 79 31 69 27
Medium 117 46 46 18 81 32 74 29
Large 122 48 48 19 84 33 76 30
Extra Large 124 49 48 19 84 33 81 32

Here are our kids' sizes in centimetres and in inches:

Pajama Top Trousers
Chest Sleeve Inside Leg Leg Width
cm inches cm inches cm inches cm inches
3-4 Years 61 24 36 14 36 14 41 16
5-6 Years 66 26 41 16 41 16 46 18
7-8 Years 71 28 43 17 48 19 46 18

Here are our robe dimensions in centimetres and in inches:

cm inches
Length (underarm to hemline) 81 32
Arm Length (underarm to sleeve) 45 18
Shoulder Width 58 23


Basic Bundle:

  • Linen duvet cover
  • Pair of matching pillowcases
  • White fitted sheet

Bedtime Bundle:

  • Linen duvet cover
  • Pair of matching pillowcases
  • Additional pair of white pillowcases
  • White flat sheet
  • White fitted sheet

Little Piglets Kids Bundle:

  • Linen duvet cover
  • Matching pillowcase
  • White fitted sheet

Starter Sheet Set:

  • White fitted sheet
  • Pair of white pillowcases

Complete Sheet Set:

  • White Fitted sheet
  • White Flat Sheet
  • Pairs of matching pillowcases
  • Additional pair of white pillowcases

Room & pillow mist


The 3 key ingredients are:

  • Chamomile - Soothing and floral.
  • Frankincense - Calming and relaxing. Relieves anxiety and chronic stress. Removes negative energy in the body and environment, making it a great oil to use in the bedroom before bed. Good for meditation and promoting enlightenment.
  • Lavender - Ultra calming and floral. Alleviates anxiety, stress and depression.

Generously mist throughout the air and onto linens and pillows to enjoy the therapeutic benefits of the essential oils. Always test first when spraying onto fabrics.


  • Spring Water
  • Witch Hazel Distillate
  • Chamomile Flower Water
  • Essential oils of: Lavender, Frankincense
  • Polysorbate 20, Phenoxyethanol & Ethylhexylglycerin
  • Certified organic

To maintain your product, keep out of direct sunlight, at a room temperature or below, and away from moisture. Products have a shelf life of six to twelve months after opening, and a shelf life of around two years after production.


Essential oils are made up of several components that in certain quantities can contain allergens and skin sensitisers. Our mist contains around 10% essential oils. If you know of certain allergens you are allergic to, please check the ingredient list before purchasing the product. If you are prone to sensitive skin, it is advised to do a patch test before use. Also, if you are pregnant, breastfeeding, or intend to use on children, we advise consulting with a qualified aromatherapist or doctor first. Please be advised that our products are prepared in an environment where nut ingredients are used.

About our shipping, returns & exchanges


Deliveries of all the products from our Piglet x WoolOvers capsule collection will be handled directly by our friends at WoolOvers. They typically dispatch orders from their base in Sussex, UK within two working days. Tracking and any other customer service information will come directly from them.


US Shipping:

US orders are currently dispatched from our Illinois HQ by UPS. Canadian orders are dispatched from Illinois by USPS.

Deliveries to the United States and Canada can be expected in 2 to 8 working days.

Please note that Canadian orders will be subject to import duties.


Please bear in mind that depending on where you live, the time it may take for your item(s) to reach you may vary.

We know that reducing plastic waste is as important to you as it is to us. So we use recyclable materials across all of our packaging wherever possible.

Typically your order is wrapped in string and packed in a linen drawstring bag. It's then wrapped in brown paper and popped into a cardboard box ready to be shipped to your doorstep.

If you would like any further details on this, get in contact with us at team.usa@pigletinbed.com.


If you are unhappy with your purchase for any reason, we will be happy to offer you a full refund within 60 days as long as the item is unused and in the same condition that you received it. Just mail your product to:

Piglet (c/o Jessica Mason), 589 Lincoln Avenue, Winnetka IL 60093
Piglet (c/o Jessica Mason),
589 Lincoln Avenue,
Winnetka IL 60093

Refunds

Once your return is received, we'll send you an email to notify you that we've received it and that the refund is on its way! We will reimburse you to the credit card you used to order or through the original method of payment.

Exchanges

If your item is faulty or damaged we will be more than happy to replace it for you. If change your mind about the colour or size, drop us an email at team.usa@pigletinbed.com.

For US customers please reach out to us at team.usa@pigletinbed.com to receive your pre-paid return shipping label. Unfortunately we cannot cover the cost of return shipping for orders from outside of the United States.

Destination

Shipping Type

Order Value

Shipping Cost

US

Complimentary Tracked Domestic Shipping (UPS)

Over $110

FREE

Tracked Domestic Shipping (UPS)

Under $110

$8.50

Canada

Complimentary International Tracked Shipping

Over $110

FREE (please note that import duties may apply)

International Tracked Shipping

Under $110

$25

(please note that import duties may apply)

Australia

International Tracked Shipping

Under $350

$45


International Tracked Shipping

$350 to $499

$23

Croatia

International Tracked Shipping

Under $350

$23


International Tracked Shipping

$350 to $499

$12

Bahrain

International Tracked Shipping

Under $350

$35

 

International Tracked Shipping

$350 to to $499

$18

Hong Kong

International Tracked Shipping

Under $350

$26

 

International Tracked Shipping

$350 to $499

$13

India

International Tracked Shipping

Under $350

$26

 

International Tracked Shipping

$350 to $499 

$13

Japan

International Tracked Shipping

Under $350

$51

 

International Tracked Shipping

$350 to $499

$26

Kuwait

International Tracked Shipping

Under $350

$30

 

International Tracked Shipping

$350 to $499

$15

Mauritius

International Tracked Shipping

Under $350

$58

 

International Tracked Shipping

$350 to $499

$29

Morocco

International Tracked Shipping

Under $350

$38


International Tracked Shipping

$350 to $499

$19

Monaco

International Tracked Shipping

Under $350

$20

 

International Tracked Shipping

$350 to $499

$10

New Zealand

International Tracked Shipping

Under $350

$71

 

International Tracked Shipping

$350 to $499

$36

Philippines

International Tracked Shipping

Under $350

$40

 

International Tracked Shipping

$350 to $499

$20

Russia

International Tracked Shipping

Under $350

$37

 

International Tracked Shipping

$350 to $499

$19

Saudi Arabia

International Tracked Shipping

Under $350

$37

 

International Tracked Shipping

$350 to $499

$19

Singapore

International Tracked Shipping

Under $350

$36

 

International Tracked Shipping

$350 to $499

$18

South Korea

International Tracked Shipping

Under $350

$45

 

International Tracked Shipping

$350 to $499

$23

Taiwan

International Tracked Shipping

Under $350

$37

 

International Tracked Shipping

$350 to $499

$19

Thailand

International Tracked Shipping

Under $350

$24

 

International Tracked Shipping

$350 to $499

$12

United Arab Emirates

International Tracked Shipping

Under $350

$32

 

International Tracked Shipping

$350 to $499

$16

All Countries Above

International Tracked Shipping

Above $500

FREE

Rest of the world

International Tracked Shipping

Up to $149

$65

International Tracked Shipping

$150 to $369.99

$37.50

International Tracked Shipping

Over $370

FREE


*$ = USD

Orders & discounts


No problem at all! Just get in contact with us at team.usa@pigletinbed.com and we'll sort out whatever you need.


You can safely and seamlessly pay through any of the following:

Visa, MasterCard, American Express and PayPal


For any faulty, missing or wrong items received give us a shout at team.usa@pigletinbed.com.


Yes, of course! What a great present idea.

You'll find them here.

Unfortunately you cannot use a discount code when purchasing this product.


Your discount code is written on our little thank you note included in your package.

Get in contact with us at team.usa@pigletinbed.com if you have any issues.

Piglet perks


This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.


Anyone with an account is automatically enrolled. You can create an account with us at here.


You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu.


Your point balance is on every page in the top bar.


Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.


No. The sky's the limit!


Approved: These points can be redeemed on rewards immediately

Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)


Your pending points will become cancelled and will be removed from your account.


You, or someone you referred, cancelled or returned a purchase.


It can sometimes take a few minutes for us to process your activity and provide your points.


Not directly - please redeem your points for a voucher which can then be applied during checkout.


If you no longer wish to earn points, please contact us and ask to be un-enrolled. We'll un-enroll you and you will lose any points you have accrued.


Just contact us and we'll re-enroll you. However, your point total will begin from zero.


Please use our normal contact details.

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