Frequently Asked Questions

Contact

How can I contact you by email?

Drop us a line any time at: team.usa@pigletinbed.com

We will always reply within 24 hours but usually much sooner!

How can I find you on social media?

There's nothing that makes us happier than seeing your photos, comments and feedback!

Find us on:

• Instagram
• Facebook
• Pinterest

About our products

What Is all the fuss about linen?

As well as being exceptionally soft, linen's natural long fibres help to regulate your body temperature as you sleep with its breathability and high moisture absorbency. It's also perfectly weighted which helps to ease you into a wonderful deep sleep.

Linen is perfect for every season - fresh in the summer and warm in the winter. Another great quality of linen bedding is that it gets softer and softer with wear.

The production of linen is very sustainable as every part of the flax plant can be used. It is a rotation crop, farmed naturally in small batches.

Additional information can be found on www.mastersoflinen.com If you're interested in finding out more.

Where Is Piglet's linen made?

Our linens are sourced in France and sewn in China. We then package and ship your orders from our fulfillment center in Illinois.

How do I look after my linen?

There Is a common misconception that linen Is a tricky fabric to care for but It Is actually very durable and low maintenance.

Linen Is a natural fabric that becomes softer and more absorbent with use (which is why we are such big fans) and Is a breeze to care for. Here are a few pointers to help you make your linens last.

Washing:

Linen can be machine washed as well as hand washed. Dry cleaning is not recommended, however.

• Wash on a warm gentle cycle. A 40 degree wash is perfect for removing dirt and natural body oils, dissolving washing detergent as well as being eco-friendly.
• An extra rinse will ensure that any powder residue Is removed as this can deteriorate linen fibres affecting their longevity.
• Use a mild detergent and skip the fabric softener. Linen softens dramatically over time so no need to add softener.

Drying:

Air drying Is best but can leave your bedding feeling a touch stiff at first. To remedy this, we recommend a combination of line and machine drying. Stick your bedding In to the dryer for 10 minutes to soften, then hang on the line or spread flat whilst still damp to allow gravity to get rid of wrinkles.

Please note that linen dries faster than cotton so adjust tumble drier times accordingly to avoid scorching.

Ironing:

At Piglet we love the effortless, elegant texture of natural linen, however, they can be ironed whilst damp with a medium-hot iron, or steamed.

Stain Removal:

We strongly advise trying to tackle any stains as soon as possible by sprinkling with baking soda and adding a few drops of vinegar then blotting (not scrubbing). Bleaching Is not recommended as It breaks down fabric fibres.

Storage:

We recommend storing your bedding in your Piglet linen bag when not in use to prolong longevity.

Can I see the linen before buying?

You can order swatches of as many of our fabrics as you like here.

What are different dimensions/sizes for bedding?

Here are the measurements for all our bedding products, in centimeters and in inches:

Click here to open the chart

CLOSE

Type	Item	Size
Pillowcases	Queen Pillowcases	20" x 30"
	King Pillowcases	20" x 40"
	Square Pillowcases	26" x 26"
Twin	Twin Duvet Cover	68" x 90"
	Twin Flat Sheet	66" x 96"
	Twin Fitted Sheet	39" x 75" x 15"
Full Size	Full Size Duvet Cover	90" x 90"
	Full Size Flat Sheet	81" x 96"
	Full Size Fitted Sheet	54" x 75" x 15"
Queen Size	Queen Size Duvet Cover	90" x 90"
	Queen Size Flat Sheet	92" x 102"
	Queen Size Fitted Sheet	60" x 80" x 16"
King Size	King Size Duvet Cover	104" x 90"
	King Size Flat Sheet	102" x 108"
	King Size Fitted Sheet	76" x 80" x 16"
	Cal King Fitted Sheet	72" x 84" x 16"

What are the different dimensions/sizes of the sleepwear?

We offer our pyjamas in the following women's sizes:

• Extra Small: 2-4
• Small: 4-6
• Medium: 8-10
• Large: 12-14
• Extra Large: 14-16

Our pyjamas are designed to have a relaxed oversized look.

Here are our women's sizes in centimetres and in inches:

Click here to open the chart

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	Pajama Shirt				Trousers				Shorts				Cami Top				Night Dress						Night Shirt
	Chest		Sleeve		Inside Leg		Leg Width		Inside Leg		Leg Width		Length		Chest		Length		Chest		Hips		Length		Sleeve		Chest		Hips
	cm	inches	cm	inches	cm	inches	cm	inches	cm	inches	cm	inches	cm	inches	cm	inches	cm	inches	cm	inches	cm	inches	cm	inches	cm	inches	cm	inches	cm	inches
Extra Small	99	39	43	17	71	28	61	24	6	2.5	61	24	64	25	86	34	86	34	89	35	102	40	86	34	58	23	107	42	109	43
Small	107	42	46	18	74	29	66	26	8	3	66	26	65	25.5	91	36	86	34	97	38	104	41	88	34.5	61	24	109	43	112	44
Medium	112	44	46	18	76	30	69	27	8	3	69	27	66	26	97	38	89	35	102	40	112	44	91	36	61	24	112	44	114	45
Large	117	46	47	18.5	81	32	74	29	8	3	74	29	66	26	102	40	89	35	107	42	114	45	89	35	64	25	117	46	122	48
Extra Large	122	48	47	18.5	81	32	76	30	8	3	76	30	69	27	107	42	91	36	112	44	117	46	91	36	64	25	122	48	127	50

Here are our men's sizes in centimetres and in inches:

Click here to open the chart

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	Pajama Shirt			Trousers
	Chest		Sleeve		Inside Leg		Leg Width
	cm	inches	cm	inches	cm	inches	cm	inches
Extra Small	102	40	46	18	71	28	66	26
Small	112	44	46	18	79	31	69	27
Medium	117	46	46	18	81	32	74	29
Large	122	48	48	19	84	33	76	30
Extra Large	124	49	48	19	84	33	81	32

Here are our kids' sizes in centimetres and in inches:

Click here to open the chart

X

	Pajama Top				Trousers
	Chest		Sleeve		Inside Leg		Leg Width
	cm	inches	cm	inches	cm	inches	cm	inches
3-4 Years	61	24	36	14	36	14	41	16
5-6 Years	66	26	41	16	41	16	46	18
7-8 Years	71	28	43	17	48	19	46	18

Here are our robe dimensions in centimetres and in inches:

Click here to open the chart

X

	cm	inches
Length (underarm to hemline)	81	32
Arm Length (underarm to sleeve)	45	18
Shoulder Width	58	23

Piglet x WoolOvers

Click here to see the sizing info for our collaboration with WoolOvers.

As the products from our Piglet x WoolOvers collaboration are dispatched directly from WoolOvers HQ in the UK, returns are exchanges need to be sent directly back to them and their returns policy will apply. Please note that unlike with our usual products, the cost of returning products from the WoolOvers collaboration will need to be covered by the customer. For more info on WoolOvers returns and exchanges please visit https://www.woolovers.us/returns.

Whats Included in a bundle?

Basic Bundle:

• Linen duvet cover
• Pair of matching pillowcases
• White fitted sheet

Bedtime Bundle:

• Linen duvet cover
• Pair of matching pillowcases
• Additional pair of white pillowcases
• White flat sheet
• White fitted sheet

Little Piglets Kids Bundle:

• Linen duvet cover
• Matching pillowcase
• White fitted sheet

Starter Sheet Set:

• White fitted sheet
  
• Pair of white pillowcases

Complete Sheet Set:

• White Fitted sheet
• White Flat Sheet
  
• Pairs of matching pillowcases
• Additional pair of white pillowcases

Room & pillow mist

What does Piglet’s Room & Pillow Mist feel and smell like?

The 3 key ingredients are:

• Chamomile - Soothing and floral.
• Frankincense - Calming and relaxing. Relieves anxiety and chronic stress. Removes negative energy in the body and environment, making it a great oil to use in the bedroom before bed. Good for meditation and promoting enlightenment.
• Lavender - Ultra calming and floral. Alleviates anxiety, stress and depression.

How do I use my Piglet Room & Pillow Mist?

Generously mist throughout the air and onto linens and pillows to enjoy the therapeutic benefits of the essential oils. Always test first when spraying onto fabrics.

What are the ingredients of Piglet’s Room & Pillow Mist?

• Spring Water
• Witch Hazel Distillate
• Chamomile Flower Water
• Essential oils of: Lavender, Frankincense
• Polysorbate 20, Phenoxyethanol & Ethylhexylglycerin
• Certified organic

How should I store the Room & Pillow Mist? And what is the shelf life?

To maintain your product, keep out of direct sunlight, at a room temperature or below, and away from moisture. Products have a shelf life of six to twelve months after opening, and a shelf life of around two years after production.

Any safety precautions I should observe?

Essential oils are made up of several components that in certain quantities can contain allergens and skin sensitisers. Our mist contains around 10% essential oils. If you know of certain allergens you are allergic to, please check the ingredient list before purchasing the product. If you are prone to sensitive skin, it is advised to do a patch test before use. Also, if you are pregnant, breastfeeding, or intend to use on children, we advise consulting with a qualified aromatherapist or doctor first. Please be advised that our products are prepared in an environment where nut ingredients are used.

About our shipping, returns & exchanges

Piglet x WoolOvers Shipping

Deliveries of all the products from our Piglet x WoolOvers capsule collection will be handled directly by our friends at WoolOvers. They typically dispatch orders from their base in Sussex, UK within two working days. Tracking and any other customer service information will come directly from them.

What are your shipping methods and how long until I receive my order?

US Shipping:

US orders are currently dispatched from our Illinois HQ by UPS. Canadian orders are dispatched from Illinois by USPS.

Deliveries to the United States and Canada can be expected in 2 to 8 working days.

Please note that Canadian orders will be subject to import duties.

Please bear in mind that depending on where you live, the time it may take for your item(s) to reach you may vary.

Tell me a bit about your packaging

We know that reducing plastic waste is as important to you as it is to us. So we use recyclable materials across all of our packaging wherever possible.

Typically your order is wrapped in string and packed in a linen drawstring bag. It's then wrapped in brown paper and popped into a cardboard box ready to be shipped to your doorstep.

If you would like any further details on this, get in contact with us at team.usa@pigletinbed.com.

How do i return an item?

If you are unhappy with your purchase for any reason, we will be happy to offer you a full refund within 60 days as long as the item is unused and in the same condition that you received it. Just mail your product to:

Piglet (c/o Jessica Mason), 589 Lincoln Avenue, Winnetka IL 60093

Piglet (c/o Jessica Mason),
589 Lincoln Avenue,
Winnetka IL 60093

Refunds

Once your return is received, we'll send you an email to notify you that we've received it and that the refund is on its way! We will reimburse you to the credit card you used to order or through the original method of payment.

Exchanges

If your item is faulty or damaged we will be more than happy to replace it for you. If change your mind about the colour or size, drop us an email at team.usa@pigletinbed.com.

For US customers please reach out to us at team.usa@pigletinbed.com to receive your pre-paid return shipping label. Unfortunately we cannot cover the cost of return shipping for orders from outside of the United States.

What are your shipping rates?

Destination	Shipping Type	Order Value	Shipping Cost
US	Complimentary Tracked Domestic Shipping (UPS)	Over $110	FREE
	Tracked Domestic Shipping (UPS)	Under $110	$8.50
Canada	Complimentary International Tracked Shipping	Over $110	FREE (please note that import duties may apply)
	International Tracked Shipping	Under $110	$25 (please note that import duties may apply)
Australia	International Tracked Shipping	Under $350	$45
	International Tracked Shipping	$350 to $499	$23
Croatia	International Tracked Shipping	Under $350	$23
	International Tracked Shipping	$350 to $499	$12
Bahrain	International Tracked Shipping	Under $350	$35
	International Tracked Shipping	$350 to to $499	$18
Hong Kong	International Tracked Shipping	Under $350	$26
	International Tracked Shipping	$350 to $499	$13
India	International Tracked Shipping	Under $350	$26
	International Tracked Shipping	$350 to $499	$13
Japan	International Tracked Shipping	Under $350	$51
	International Tracked Shipping	$350 to $499	$26
Kuwait	International Tracked Shipping	Under $350	$30
	International Tracked Shipping	$350 to $499	$15
Mauritius	International Tracked Shipping	Under $350	$58
	International Tracked Shipping	$350 to $499	$29
Morocco	International Tracked Shipping	Under $350	$38
	International Tracked Shipping	$350 to $499	$19
Monaco	International Tracked Shipping	Under $350	$20
	International Tracked Shipping	$350 to $499	$10
New Zealand	International Tracked Shipping	Under $350	$71
	International Tracked Shipping	$350 to $499	$36
Philippines	International Tracked Shipping	Under $350	$40
	International Tracked Shipping	$350 to $499	$20
Russia	International Tracked Shipping	Under $350	$37
	International Tracked Shipping	$350 to $499	$19
Saudi Arabia	International Tracked Shipping	Under $350	$37
	International Tracked Shipping	$350 to $499	$19
Singapore	International Tracked Shipping	Under $350	$36
	International Tracked Shipping	$350 to $499	$18
South Korea	International Tracked Shipping	Under $350	$45
	International Tracked Shipping	$350 to $499	$23
Taiwan	International Tracked Shipping	Under $350	$37
	International Tracked Shipping	$350 to $499	$19
Thailand	International Tracked Shipping	Under $350	$24
	International Tracked Shipping	$350 to $499	$12
United Arab Emirates	International Tracked Shipping	Under $350	$32
	International Tracked Shipping	$350 to $499	$16
All Countries Above	International Tracked Shipping	Above $500	FREE
Rest of the world	International Tracked Shipping	Up to $149	$65
	International Tracked Shipping	$150 to $369.99	$37.50
	International Tracked Shipping	Over $370	FREE

*$ = USD

Orders & discounts

What do I do if I want to cancel or change my order?

No problem at all! Just get in contact with us at team.usa@pigletinbed.com and we'll sort out whatever you need.

What forms of payment do you accept?

You can safely and seamlessly pay through any of the following:

Visa, MasterCard, American Express and PayPal

There is an issue with my order

For any faulty, missing or wrong items received give us a shout at team.usa@pigletinbed.com.

Do you sell gift cards?

Yes, of course! What a great present idea.

You'll find them here.

Unfortunately you cannot use a discount code when purchasing this product.

When will I receive my repeat order discount?

Your discount code is written on our little thank you note included in your package.

Get in contact with us at team.usa@pigletinbed.com if you have any issues.

Piglet perks

What are Piglet Perks?

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

Who can join?

Anyone with an account is automatically enrolled. You can create an account with us at here.

How do i earn points?

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu.

How do i view my points balance?

Your point balance is on every page in the top bar.

How do i redeem my points?

Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

Is there a limit to how many points i can earn?

No. The sky's the limit!

What do 'approved', 'pending' and 'cancelled' statuses mean?

Approved: These points can be redeemed on rewards immediately

Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

What happens if a friend I referred cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but did not receive points!

It can sometimes take a few minutes for us to process your activity and provide your points.

Can i use my points at checkout?

Not directly - please redeem your points for a voucher which can then be applied during checkout.

How do i leave the scheme?

If you no longer wish to earn points, please contact us and ask to be un-enrolled. We'll un-enroll you and you will lose any points you have accrued.

What happens if I want to rejoin the scheme?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

How can i report a problem or leave feedback?

Please use our normal contact details.