Frequently Asked Questions
Contact
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Drop us a line any time at: team.usa@pigletinbed.com
We will always reply within 24 hours but usually much sooner!
About our products
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As well as being exceptionally soft, linen's natural long fibres help to regulate your body temperature as you sleep with its breathability and high moisture absorbency. It's also perfectly weighted which helps to ease you into a wonderful deep sleep.
Linen is perfect for every season - fresh in the summer and warm in the winter. Another great quality of linen bedding is that it gets softer and softer with wear.
The production of linen is very sustainable as every part of the flax plant can be used. It is a rotation crop, farmed naturally in small batches.
Additional information can be found on www.mastersoflinen.com If you're interested in finding out more.
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Our linens are sourced in France and sewn in China. We then package and ship your orders from our fulfillment center in Illinois.
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There Is a common misconception that linen Is a tricky fabric to care for but It Is actually very durable and low maintenance.
Linen Is a natural fabric that becomes softer and more absorbent with use (which is why we are such big fans) and Is a breeze to care for. Here are a few pointers to help you make your linens last.
Washing:
Linen can be machine washed as well as hand washed. Dry cleaning is not recommended, however.
- Wash on a warm gentle cycle. A 40 degree wash is perfect for removing dirt and natural body oils, dissolving washing detergent as well as being eco-friendly.
- An extra rinse will ensure that any powder residue Is removed as this can deteriorate linen fibres affecting their longevity.
- Use a mild detergent and skip the fabric softener. Linen softens dramatically over time so no need to add softener.
Drying:
Air drying Is best but can leave your bedding feeling a touch stiff at first. To remedy this, we recommend a combination of line and machine drying. Stick your bedding In to the dryer for 10 minutes to soften, then hang on the line or spread flat whilst still damp to allow gravity to get rid of wrinkles.
Please note that linen dries faster than cotton so adjust tumble drier times accordingly to avoid scorching.
Ironing:
At Piglet we love the effortless, elegant texture of natural linen, however, they can be ironed whilst damp with a medium-hot iron, or steamed.
Stain Removal:
We strongly advise trying to tackle any stains as soon as possible by sprinkling with baking soda and adding a few drops of vinegar then blotting (not scrubbing). Bleaching Is not recommended as It breaks down fabric fibres.
Storage:
We recommend storing your bedding in your Piglet linen bag when not in use to prolong longevity.
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You can order swatches of as many of our fabrics as you like here.
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Here are the measurements for all our bedding products, in centimeters and in inches:
Type Item Size Pillowcases Standard 20" x 26" Queen Pillowcases 20" x 30" King Pillowcases 20" x 40" Square Pillowcases 26" x 26" Twin Twin Duvet Cover 68" x 90" Twin Flat Sheet 66" x 96" Twin Fitted Sheet 39" x 75" x 15" Full Size Full Size Duvet Cover 90" x 90" Full Size Flat Sheet 81" x 96" Full Size Fitted Sheet 54" x 75" x 15" Queen Size Queen Size Duvet Cover 90" x 90" Queen Size Flat Sheet 92" x 102" Queen Size Fitted Sheet 60" x 80" x 16" King Size King Size Duvet Cover 104" x 90" King Size Flat Sheet 102" x 108" King Size Fitted Sheet 76" x 80" x 16" Cal King Fitted Sheet 72" x 84" x 16"
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We offer our pyjamas in the following women's sizes:
- Extra Small: 2-4
- Small: 4-6
- Medium: 8-10
- Large: 12-14
- Extra Large: 14-16
Our pyjamas are designed to have a relaxed oversized look.
Here are our women's sizes in centimetres and in inches:
Pajama Shirt Trousers Shorts Cami Top Night Dress Night Shirt Chest Sleeve Inside Leg Leg Width Elastic Waist (Not Outstretched) Elastic Waist (Outstretched) Inside Leg Leg Width Elastic Waist (Not Outstretched) Elastic Waist (Outstretched) Length Chest Length Chest Hips Length Sleeve Chest Hips cm inches cm inches cm inches cm inches cm inches cm inches cm inches cm inches cm inches cm inches cm inches cm inches cm inches cm inches cm inches cm inches cm inches cm inches cm inches Extra Small 99 39 43 17 71 28 61 24 61 24 99 39 6 2.5 61 24 61 24 99 39 64 25 86 34 86 34 89 35 102 40 86 34 58 23 107 42 109 43 Small 107 42 46 18 74 29 66 26 66 26 104 41 8 3 66 26 66 26 104 41 65 25.5 91 36 86 34 97 38 104 41 88 34.5 61 24 109 43 112 44 Medium 112 44 46 18 76 30 69 27 71 28 109 43 8 3 69 27 71 28 109 43 66 26 97 38 89 35 102 40 112 44 91 36 61 24 112 44 114 45 Large 117 46 47 18.5 81 32 74 29 76 30 114 45 8 3 74 29 76 30 114 45 66 26 102 40 89 35 107 42 114 45 89 35 64 25 117 46 122 48 Extra Large 122 48 47 18.5 81 32 76 30 79 31 117 46 8 3 76 30 79 31 117 46 69 27 107 42 91 36 112 44 117 46 91 36 64 25 122 48 127 50 Here are our men's sizes in centimetres and in inches:
Pajama Shirt Trousers Chest Sleeve Inside Leg Leg Width Elastic Waist (Not Outstretched) Elastic Waist (Outstretched) cm inches cm inches cm inches cm inches cm inches cm inches Extra Small 102 40 46 18 71 28 66 26 66 26 104 41 Small 112 44 46 18 79 31 69 27 71 28 110 43 Medium 117 46 46 18 81 32 74 29 74 30 114 45 Large 122 48 48 19 84 33 76 30 80 31 118 46 Extra Large 124 49 48 19 84 33 81 32 84 33 122 48 Here are our kids' sizes in centimetres and in inches:
Pajama Top Trousers Chest Sleeve Inside Leg Leg Width cm inches cm inches cm inches cm inches 3-4 Years 61 24 36 14 36 14 41 16 5-6 Years 66 26 41 16 41 16 46 18 7-8 Years 71 28 43 17 48 19 46 18 Here are our robe dimensions in centimetres and in inches:
cm inches Length (underarm to hemline) 81 32 Arm Length (underarm to sleeve) 45 18 Shoulder Width 58 23
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Click here to see the sizing info for our collaboration with WoolOvers.
As the products from our Piglet x WoolOvers collaboration are dispatched directly from WoolOvers HQ in the UK, returns are exchanges need to be sent directly back to them and their returns policy will apply. Please note that unlike with our usual products, the cost of returning products from the WoolOvers collaboration will need to be covered by the customer. For more info on WoolOvers returns and exchanges please visit https://www.woolovers.us/returns.
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Basic Bundle:
- Linen duvet cover
- Pair of matching pillowcases
- White fitted sheet
Bedtime Bundle:
- Linen duvet cover
- Pair of matching pillowcases
- Additional pair of white pillowcases
- White flat sheet
- White fitted sheet
Little Piglets Kids Bundle:
- Linen duvet cover
- Matching pillowcase
- White fitted sheet
Starter Sheet Set:
- White fitted sheet
- Pair of white pillowcases
Complete Sheet Set:
- White Fitted sheet
- White Flat Sheet
- Pairs of matching pillowcases
- Additional pair of white pillowcases
Room & pillow mist
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The 3 key ingredients are:
- Chamomile - Soothing and floral.
- Frankincense - Calming and relaxing. Relieves anxiety and chronic stress. Removes negative energy in the body and environment, making it a great oil to use in the bedroom before bed. Good for meditation and promoting enlightenment.
- Lavender - Ultra calming and floral. Alleviates anxiety, stress and depression.
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Generously mist throughout the air and onto linens and pillows to enjoy the therapeutic benefits of the essential oils. Always test first when spraying onto fabrics.
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- Spring Water
- Witch Hazel Distillate
- Chamomile Flower Water
- Essential oils of: Lavender, Frankincense
- Polysorbate 20, Phenoxyethanol & Ethylhexylglycerin
- Certified organic
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To maintain your product, keep out of direct sunlight, at a room temperature or below, and away from moisture. Products have a shelf life of six to twelve months after opening, and a shelf life of around two years after production.
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Essential oils are made up of several components that in certain quantities can contain allergens and skin sensitisers. Our mist contains around 10% essential oils. If you know of certain allergens you are allergic to, please check the ingredient list before purchasing the product. If you are prone to sensitive skin, it is advised to do a patch test before use. Also, if you are pregnant, breastfeeding, or intend to use on children, we advise consulting with a qualified aromatherapist or doctor first. Please be advised that our products are prepared in an environment where nut ingredients are used.
About our shipping, returns & exchanges
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Deliveries of all the products from our Piglet x WoolOvers capsule collection will be handled directly by our friends at WoolOvers. They typically dispatch orders from their base in Sussex, UK within two working days. Tracking and any other customer service information will come directly from them.
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US Shipping:
US orders are currently dispatched from our Illinois HQ by UPS. Canadian orders are dispatched from Illinois by USPS.
Deliveries to the United States and Canada can be expected in 2 to 8 working days.
Please note that Canadian orders will be subject to import duties.
Please bear in mind that depending on where you live, the time it may take for your item(s) to reach you may vary.
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We know that reducing plastic waste is as important to you as it is to us. So we use recyclable materials across all of our packaging wherever possible.
Typically your order is wrapped in string and packed in a linen drawstring bag. It's then wrapped in brown paper and popped into a cardboard box ready to be shipped to your doorstep.
If you would like any further details on this, get in contact with us at team.usa@pigletinbed.com.
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If you are unhappy with your purchase for any reason, we will be happy to offer you a full refund within 60 days as long as the item is unused and in the same condition that you received it. Just mail your product to:
Piglet,
3330 Commercial Ave,
Northbrook, IL 60062
Refunds
Once your return is received, we'll send you an email to notify you that we've received it and that the refund is on its way! We will reimburse you to the credit card you used to order or through the original method of payment.
Exchanges
If your item is faulty or damaged we will be more than happy to replace it for you. If change your mind about the colour or size, drop us an email at team.usa@pigletinbed.com.
For US customers please reach out to us at team.usa@pigletinbed.com to receive your pre-paid return shipping label. Unfortunately we cannot cover the cost of return shipping for orders from outside of the United States.
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Destination Shipping Type Order Value Shipping Cost US Complimentary Tracked Domestic Shipping (UPS) Over $60 FREE Complimentary Tracked Domestic Shipping (UPS) Under $60 $8.50 Canada International Tracked Over $110 FREE International Tracked Under $110 $25.00 France, UK, and Germany International Tracked Over $52.00 FREE International Tracked Under $52.00 $4.90 Zone 1 (See below) International Tracked Over $65.00 FREE International Tracked Under $65.00 $15.60 Zone 2 (See below) International Tracked Over $65.00 FREE International Tracked Under $65.00 $19.50 Zone 3 (See below) International Tracked Over $65.00 FREE International Tracked Under $65.00 $23.40 Zone 4 (See below) International Tracked Over $65.00 FREE International Tracked Under $65.00 $27.30 Zone 5 (See below) International Tracked Over $65.00 FREE International Tracked Under $65.00 $32.50 Zones 6 & 7 & 8 (See below) International Tracked Over $520.00 FREE International Tracked $364.00–$519.99 $26.00 International Tracked Under $363.99 $45.50 Rest of the world International Tracked Over $520.00 FREE International Tracked $364.00–$519.99 $39.00 International Tracked Under $364.00 $65.00
Zone 1 includes:
Belgium, Luxembourg, Netherlands
Zone 2 includes:
Monaco, Guernsey, Jersey
Zone 3 includes:
Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain, Sweden, Vatican City
Zone 4 includes:
Croatia, Andorra, Bulgaria, Czechia, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia
Zone 5 includes:
Norway, Switzerland
Zones 6, 7 & 8 include:
Australia, Bahrain, Hong Kong SAR, India, Japan, Kuwait, New Zealand (16 of 17 regions), Philippines, Russia, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates, Bangladesh, Bhutan, Cambodia, China, Indonesia, Laos, Macao SAR, Malaysia, Myanmar (Burma), Nepal, Oman, Qatar, Sri Lanka, Vietnam, Albania, Belarus, Bosnia & Herzegovina, Cyprus, Faroe Islands, Gibraltar, Greenland, Iceland, Kosovo, Liechtenstein, Malta, Moldova, Montenegro, North Macedonia, Serbia, Turkey, Ukraine, South Africa, Mexico
Rest of the world:
Mauritius, Morocco, Saudi Arabia, Afghanistan, Azerbaijan, British Indian Ocean Territory, Brunei, Christmas Island, Cocos (Keeling) Islands, Iraq, Israel, Jordan, Kazakhstan, Kyrgyzstan, Lebanon, Maldives, Mongolia, Pakistan, Palestinian Territories, Tajikistan, Turkmenistan, Uzbekistan, Yemen, Åland Islands, Armenia, Bouvet Island, Georgia, Guadeloupe, Ireland, Isle of Man, Mayotte, Réunion, Svalbard & Jan Mayen, Algeria, Angola, Ascension Island, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mozambique, Namibia, Niger, Nigeria, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Timor-Leste, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna, French Southern Territories, Heard & McDonald Islands, South Georgia & South Sandwich Islands
*$ = USD
Orders & discounts
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No problem at all! Just get in contact with us at team.usa@pigletinbed.com and we'll sort out whatever you need.
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You can safely and seamlessly pay through any of the following:
Visa, MasterCard, American Express and PayPal
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For any faulty, missing or wrong items received give us a shout at team.usa@pigletinbed.com.
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Yes, of course! What a great present idea.
You'll find them here.
Unfortunately you cannot use a discount code when purchasing this product.
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Your discount code is written on our little thank you note included in your package.
Get in contact with us at team.usa@pigletinbed.com if you have any issues.
Piglet perks
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This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.
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Anyone with an account is automatically enrolled. You can create an account with us at here.
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You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu.
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Your point balance is on every page in the top bar.
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Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
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No. The sky's the limit!
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Approved: These points can be redeemed on rewards immediately
Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
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Your pending points will become cancelled and will be removed from your account.
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You, or someone you referred, cancelled or returned a purchase.
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It can sometimes take a few minutes for us to process your activity and provide your points.
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Not directly - please redeem your points for a voucher which can then be applied during checkout.
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If you no longer wish to earn points, please contact us and ask to be un-enrolled. We'll un-enroll you and you will lose any points you have accrued.
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Just contact us and we'll re-enroll you. However, your point total will begin from zero.
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Please use our normal contact details.