Frequently Asked Questions
This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.
Anyone with an account is automatically enrolled. You can create an account with us athere.
You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click theEarn Pointstab in the menu.
Your point balance is on every page in the top bar.
Select the tab calledRedeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
No. The sky's the limit!
Approved: These points can be redeemed on rewards immediately
Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
Your pending points will become cancelled and will be removed from your account.
You, or someone you referred, cancelled or returned a purchase.
It can sometimes take a few minutes for us to process your activity and provide your points.
Not directly - please redeem your points for a voucher which can then be applied during checkout.
If you no longer wish to earn points, please contact us and ask to be un-enrolled. We'll un-enroll you and you will lose any points you have accrued.
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Please contact us at firstname.lastname@example.org.